Shipping Policy

This Shipping Policy governs all orders placed through delicatepottery.com for Delicate Pottery stoneware and ceramic collections. This page outlines our packing standards, carrier arrangements, risk transfer, customs responsibilities, damaged parcel guidance, and related shipping terms. By completing a purchase on delicatepottery.com, you acknowledge that you have read and accept this policy alongside our Terms of Service and Privacy Policy.

Packaging Standards

Every Delicate Pottery piece is fragile by nature, so we place great focus on secure, protective packaging designed specifically for ceramic tableware, serving pieces, mugs and decorative pottery. Our packing workflow uses cushioning materials that cradle each item individually, reducing the risk of impact, chipping or cracking while in transit. We separate plates, bowls and heavier serving ware to prevent pieces from rubbing against one another inside the parcel. Our packaging selection balances protective performance with a preference for recyclable materials wherever possible. While our packing methods are refined for fragile goods, no packaging can eliminate all risk of damage during transit, as parcels move through multiple sorting and handling stages controlled by external carriers. We continuously review and adjust our packaging approach based on feedback and real-world transit conditions to keep Delicate Pottery pieces well protected.

Carriers and Shipment Tracking

We work with established, reputable courier partners to deliver orders placed on delicatepottery.com. Once an order is handed over to the selected carrier, tracking access will become available through the tracking system associated with that shipment. Tracking functionality is provided by the carrier and is subject to their own system availability and update frequency. Delicate Pottery does not control carrier scanning schedules, route adjustments, sorting centre operations or local delivery arrangements. Occasional gaps in tracking visibility do not automatically mean there is an issue with your parcel. If tracking status appears unchanged for an extended period, you may monitor updates through the carrier’s own tracking platform. We reserve the right to select or change the assigned carrier for any order without prior notice, based on availability, destination and operational suitability.

Risk of Loss and Damage

Title and risk of loss for Delicate Pottery items transfer to you once the carrier takes possession of your packaged order. After handover to the courier, Delicate Pottery is no longer in control of parcel handling, storage, transport and final delivery. This means risks such as loss, misdelivery, rough handling or in-transit damage sit with you once shipment has been passed to the carrier. If a parcel shows clear signs of external damage on arrival, we recommend documenting the condition thoroughly before accepting or opening the package. Clear photographs of the outer packaging, internal packing materials and any broken pottery pieces will support any related claim process. Our product pages on delicatepottery.com provide guidance for what to do when Delicate Pottery arrives in damaged condition.

Customs, Import Duties and Local Regulations

For cross-border shipments, you are responsible for understanding and complying with all local import rules in your destination region. Any customs assessments, import levies or regulatory requirements imposed at the point of entry are separate and independent from delicatepottery.com and Delicate Pottery. These charges are not managed or collected by us, and we cannot predict their amount or confirm whether they will apply to your shipment. It is your responsibility to check local import restrictions before ordering, as some jurisdictions have specific rules around ceramic goods. Delicate Pottery cannot offer advice on local customs classifications or advance rulings for import purposes. Refusal of delivery or failure to complete required customs procedures may result in the parcel being returned or abandoned by the carrier.

Address Accuracy and Misdelivery

When you place an order on delicatepottery.com, you confirm that the delivery details you submit are complete and accurate. It is your responsibility to double-check delivery information before finalising checkout. Delicate Pottery will send the parcel to the address provided during the ordering process. We are not liable for misdelivery, loss or return caused by incomplete, outdated or incorrectly entered delivery information. If a parcel is returned to us because the address was invalid, the recipient could not be located, or delivery was refused, the order will be handled in line with our standard policy for returned shipments.

Unclaimed Parcels

Carriers typically hold parcels for a limited window before returning undeliverable or unclaimed items. If a shipment remains uncollected or cannot be delivered successfully, the carrier may send the package back. Once returned stock is received and inspected, we will assess the condition of the Delicate Pottery pieces. Fragile ceramics often sustain breakage during return transit, and we cannot guarantee items will arrive back intact. Any restocking, reordering or re-shipment arrangements for returned parcels follow the rules set out in our Terms of Service.

Delivery Disruptions Beyond Our Control

Delicate Pottery cannot be held responsible for delivery disruptions triggered by events outside our reasonable control. These include carrier network failures, industrial action, severe weather events, border delays, public safety restrictions, infrastructure outages, peak season sorting congestion and other unforeseen logistical interruptions. Such disruptions may slow movement or temporarily halt shipments, even for orders that have already left our facility. We will make reasonable efforts to update available tracking information as carrier data allows, but we cannot expedite shipments when delays originate from third-party logistics providers.

Policy Updates

Delicate Pottery reserves the right to update this Shipping Policy at any time. Revised terms will be published on delicatepottery.com, and the effective date at the top of this page will be updated accordingly. Your continued use of the website and placement of new orders after changes go live signifies acceptance of the updated shipping terms. We encourage you to revisit this page periodically to stay informed of our current shipping framework for Delicate Pottery collections.